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2 jobs found.

Night front desk staff (Ryokan, hotel)

Customer service role in ryokans or hotels handling guest check-in/check-out at night, inquiry responses, and emergency management.

Hotel manager (primarily engaged in customer service work)

The hotel manager (primarily handling customer service operations) oversees accommodation department functions including front desk operations, staff management, customer service, and revenue management, aiming to improve the hotel's overall service quality and profitability.