Interviewer (Welfare Office)
めんせついん（ふくしじむしょ）
Industry & Occupation
Classification
Summary
A job at welfare offices involving interviews and consultations with livelihood protection applicants to determine benefit eligibility and develop support plans.
Description
Welfare office interviewers conduct interviews with individuals in financial distress or applicants to assess eligibility for livelihood protection and other welfare services, and propose support content. They evaluate living conditions, family environment, income and expenses, create support plans, follow up after implementation, provide guidance on administrative procedures, assist with application forms, coordinate with other organizations, and require the ability to handle diverse consultations.
Future Outlook
With the declining birthrate, aging population, and worsening poverty issues, demand for life support is on the rise. Administrative efficiency and ICT utilization are expected to drive transformations in work styles.
Personality Traits
Has Empathy / Has Flexible Thinking / Has Patience / Strong Sense of Responsibility
Work Style
Daytime Work / Flex Time System / Local Government Employee / Remote
Career Path
Junior Interviewer → Senior Interviewer → Chief Interviewer → Section Chief Assistant → Section Chief
Required Skills
Interview Techniques / Livelihood Protection Law Knowledge / Record Keeping / Support Plan Creation
Recommended Skills
Case Management / Elderly Welfare Knowledge / Inter-agency Coordination / Knowledge of Local Resources and Systems
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because accuracy in application documents and records is important. |
| Communication Skills | Necessary to draw out the consultee's situation and build trust. |
| Planning & Organization | Required ability to specifically construct support plans. |
| Problem Solving | Need to devise solutions tailored to individual life challenges. |
| Stress Tolerance | Need to endure the mental strain of continuously empathizing with consultees' troubles. |
Related Qualifications
- Certified Social Welfare Generalist Qualification
Aliases
- Welfare Counselor
- Welfare Interviewer
Related Jobs
- Case Worker
- Life Consultant
- Life Support Worker