Welfare Office Interviewer
ふくしじむしょめんせついん
Industry & Occupation
Classification
Summary
Conducts interviews with users visiting the welfare office to assess the necessity of support and appropriate welfare services, and handles procedures and consultation support for public assistance and various benefits.
Description
Welfare office interviewers conduct interviews with people in financial distress or users seeking welfare services to understand their living conditions and needs. They determine eligibility for support based on laws and systems, handle public assistance applications and benefit consultations. As needed, they collaborate with related organizations, adjust welfare service utilization, and provide ongoing support through casework. They also record interview results and make reports and proposals to supervisors and other departments.
Future Outlook
With the aging population and declining birthrate, and the worsening poverty issues, welfare needs are on the rise, and the demand for interviewers with specialized knowledge is expected to steadily increase.
Personality Traits
Calm and composed / Has empathy / Strong sense of responsibility
Work Style
Career Path
Welfare Office Interviewer → Senior Staff → Caseworker → Section Chief Welfare Position → Welfare Office Director
Required Skills
Assessment Techniques / Casework / Knowledge of Laws and Systems / Listening Skills
Recommended Skills
Coordination with Related Organizations / Document Preparation / Psychological Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because accuracy is essential in judgments based on application requirements and laws. |
| Communication Skills | Because building trust with users and accurate listening are required. |
| Problem Solving | Because it is necessary to develop support plans to solve complex life issues. |
| Stress Tolerance | Because there is a high mental burden when dealing with serious consultation content from users. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because complex mathematical analysis is minimal, and the focus is on understanding systems. |
Related Qualifications
- Certified Social Welfare Officer Qualification
- Mental Health and Welfare Worker
- Social Worker
Related Jobs
- Caseworker
- Life Support Worker
- Social Worker