Welfare Office Caseworker (Operational Staff)
ふくしじむしょケースワーカー
Industry & Occupation
Classification
Summary
Assigned to municipal welfare offices, handles consultations for various welfare services including public assistance, assessments, formulation and implementation of support plans, and coordination with related organizations as operational staff.
Description
Welfare office caseworkers (operational staff) work at municipal welfare offices, responding to consultations from people in financial distress, the elderly, disabled individuals, etc., providing support for utilizing various welfare services, conducting assessments, and formulating and implementing support plans. They appropriately coordinate services based on welfare systems and related laws, and collaborate with medical institutions, other administrative bodies, and private organizations to provide comprehensive support. They also handle creation of consultation records, benefit administration, monitoring, and support the independence and improvement of quality of life for users.
Future Outlook
Due to aging population with fewer children and worsening financial distress issues, consultation cases are increasing. With system reforms and ICT introduction advancing, higher specialized support capabilities are increasingly demanded.
Personality Traits
Has calmness / Has empathy / Has good judgment / Strong sense of responsibility
Work Style
Civil Servant / Field Visits / Flexitime System / Partial Remote Work Available / Transfers Possible
Career Path
Entry-Level Caseworker → Senior Caseworker → Chief Clerk (Welfare Office) → Section Chief (Welfare) → Division Chief (Welfare Division)
Required Skills
Assessment Techniques / Consultation Skills / Coordination with Related Organizations / Knowledge of Welfare Systems / Record and Report Creation
Recommended Skills
Community Work / ICT Utilization (Online Consultation) / Knowledge of Welfare Equipment and Home Modifications / Psychological Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexible responses are required to changes in support targets and systems. |
| Communication Skills | High communication skills are required for collaboration with clients and other organizations. |
| Planning & Organization | Required for systematically formulating and coordinating support plans. |
| Problem Solving | Needed to flexibly respond to diverse issues and implement support. |
| Stress Tolerance | High mental load due to frequent exposure to difficult cases. |
| Collaboration & Teamwork | Essential due to the need for collaboration with multiple professions and related organizations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Low necessity as mathematical calculations are mainly standardized system calculations tool-assisted. |
Related Qualifications
- Certified Social Worker
Aliases
- Caseworker
- Welfare Counselor
Related Jobs
- Certified Social Worker
- Psychiatric Social Worker
- Welfare Coordinator