Waitress
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Industry & Occupation
Classification
Summary
A job that involves guiding customers, taking orders, serving food and drinks, handling payments, etc., in the dining hall of a restaurant.
Description
Waitresses serve as hall staff in restaurants, handling a wide range of tasks including guiding customers to their seats, suggesting menu items, taking orders, serving food and drinks, clearing tables, processing payments, and cleaning. They are required to respond quickly and politely to customer requests to provide a comfortable dining experience. During busy times, flexibility and teamwork are also important.
Future Outlook
The food and beverage industry is affected by economic conditions, but there is stable demand due to recovery in personal consumption and increasing demand for dining out. Amid ongoing labor shortages, demand for staff who can improve service quality and provide multilingual support will continue to grow.
Personality Traits
Attentive / Bright personality / Flexible / Patient / Polite and courteous
Work Style
Full-time / Night shifts available / Part-time / Shift work / Weekend work
Career Path
Hall staff (part-time) → Full-time hall staff → Chief/Leader → Assistant manager/Store manager → Area manager/Supervisor
Required Skills
Cash register operation / Customer service manners / Menu explanation / Order taking / Serving / Table setting
Recommended Skills
Complaint handling / Food hygiene knowledge / Foreign language support / POS operation / Wine and drink knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to respond to busy periods and sudden changes in situations. |
| Attention to Detail & Accuracy | Because accurate handling of detailed order contents and table arrangements is required. |
| Communication Skills | Because smooth interactions with customers are essential. |
| Physical Stamina & Endurance | Because physical endurance is required for long hours of standing work and carrying heavy trays. |
| Stress Tolerance | Because it is necessary to remain calm during peak times and when handling complaints. |
| Collaboration & Teamwork | Because tasks are performed in cooperation with kitchen staff and other hall staff. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because advanced analysis is not required on a daily basis. |
| Creativity & Ideation | Because there are few situations requiring creative thinking. |
| Numerical & Quantitative Analysis | Because simple calculations are needed but advanced mathematical analysis is not. |
Related Qualifications
- Food Hygiene Manager
- Service Manners Certification
Aliases
- Floor staff
- Hall staff
- Service staff
- Waitress
Related Jobs
- Bartender
- Cashier staff
- Sommelier
- Store manager