Waiter/Waitress（Restaurant Floor Staff）、Server
うえいたー・うえいとれす、はいぜんにん
Industry & Occupation
Classification
Summary
An occupation in restaurants that handles all floor operations, including guiding incoming customers, taking orders, serving food and beverages, billing, cleaning, etc.
Description
Waiter/Waitress (restaurant floor staff), servers guide incoming customers to seats in restaurants, explain menus and take orders, and serve food and beverages. They also handle post-meal billing, table clearing, and store cleaning, maintaining comfort throughout the stay. During busy periods, they collaborate as a team to provide accurate and speedy service. They are required to handle complaints and flexibly respond to requests, and improving customer satisfaction is an important role.
Future Outlook
Demand in the food service industry is stable, but with the advancement of self-ordering and technology adoption, there is a trend toward requiring higher value-added customer service skills and multilingual capabilities.
Personality Traits
Attentive / Cheerful personality / Patient / Strong sense of responsibility
Work Style
Full-time / Non-regular employment / Part-time / Promotion to permanent employee / Shift
Career Path
Floor Staff → Leader/Chief → Supervisor → Store Manager → Area Manager
Required Skills
Cash register operation / Customer service etiquette / Food and beverage knowledge / Taking orders
Recommended Skills
Conversational English / Handling complaints / Teamwork
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to fluctuating workloads and customer demands. |
| Communication Skills | Because smooth dialogue with customers and staff is essential to the job. |
| Physical Stamina & Endurance | Because it requires enduring long hours of standing work and carrying heavy trays. |
| Stress Tolerance | Because it is necessary to withstand pressure during peak times and handle complaints. |
| Collaboration & Teamwork | Because services are provided in collaboration with the kitchen and other staff. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because flexible responses are valued more than advanced analysis. |
| Creativity & Ideation | Because routine service operations are the focus and little creativity is required. |
| Numerical & Quantitative Analysis | Because simple billing processes are central rather than complex numerical analysis. |
Related Qualifications
- Food Hygiene Supervisor
Aliases
- Floor Staff
- Restaurant Staff
- Service Staff
Related Jobs
- Bartender
- Cashier
- Dishwasher
- Kitchen Staff
- Restaurant Manager