Waitstaff
きゅうじがかり
Industry & Occupation
Classification
Summary
A job that handles customer service, serving, billing, etc., in restaurants and provides comfortable service to customers.
Description
Waitstaff in restaurants, cafes, hotels, and other dining establishments comprehensively handle tasks such as guiding customers, taking orders, serving food and beverages, table setting, billing, and cleaning. They support store operations by grasping customer needs through communication and providing appropriate services. Coordination with kitchen staff, maintaining store cleanliness, and handling complaints are also important duties. With experience, there are paths to career advancement to positions like hall leader or store manager.
Future Outlook
While the restaurant industry continues to face chronic labor shortages, the introduction of AI/robots and expansion of self-service are progressing. However, demand for waitstaff remains high in hospitality-focused establishments, and market value can be maintained by acquiring flexible shift対応 and multilingual skills.
Personality Traits
Attentive / Cheerful personality / Flexible / Polite and courteous
Work Style
Career Path
Waitstaff (Junior) → Hall leader → Store manager → Area manager → Food service consultant
Required Skills
Cash register operation / Cleaning / Customer service manners / Order taking / Serving
Recommended Skills
Barista skills / Communication skills (English) / Customer service / Wine and drink knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to busy situations or changes in customer needs. |
| Attention to Detail & Accuracy | Accuracy is required to prevent order errors or mistakes. |
| Communication Skills | Services cannot be provided without accurately understanding customer requests. |
| Physical Stamina & Endurance | Requires stamina for long hours of standing work and carrying heavy trays. |
| Stress Tolerance | Need to respond calmly during peak times or complaint handling. |
| Collaboration & Teamwork | Work is carried out in coordination with kitchen and other staff. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | More routine work than complex analysis. |
| Creativity & Ideation | Work is centered on procedures and manuals. |
Related Qualifications
- Food hygiene manager
Aliases
- Hall staff
- Serving staff
- Waiter
- Waitress
Related Jobs
- Bartender
- Chef
- Hotel front desk staff
- Restaurant manager