Veterinary hospital receptionist
どうぶつびょういんうけつけがかり
Industry & Occupation
Classification
Summary
Veterinary hospital receptionists handle reception duties, phone responses, reservation management, accounting processes, etc., for visiting pets and their owners.
Description
Veterinary hospital receptionists handle clerical tasks such as receiving visiting pets, handling reservations, guiding before consultations, processing payments and organizing medical records after consultations. They perform a wide range of duties including reservation adjustments via phone or email, responding to consultations from pet owners, and managing supplies, and are required to collaborate with veterinarians and animal nurses. Through bright and courteous communication, they alleviate pet owners' anxieties and create a reassuring treatment environment for pets.
Future Outlook
With the aging of pets and increasing number of owned pets, demand for veterinary hospital visits is growing, increasing the importance of reception roles. However, it is expected that business efficiency will improve through the introduction of AI chatbots and online reservation systems.
Personality Traits
Attentive / Bright and sociable / Caring / Emphasizes accuracy
Work Style
Full-time employee / Part-time / casual / Shift / Shortened hours possible
Career Path
Animal nurse → Reception supervisor → Clinic manager → Veterinary hospital manager
Required Skills
Accounting processing / Communication skills (reception response) / Medical record management / PC operation (reservation management system) / Phone handling
Recommended Skills
Animal nursing / Communication skills (English customer service) / Hygiene management knowledge / Office software
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because accuracy is required for reservations, accounting, etc. |
| Communication Skills | Because smooth interactions with pet owners and visitors are essential. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Advanced analysis is not required. |
| Creativity & Ideation | Emphasis is placed on accurately performing routine tasks rather than generating new ideas. |
Related Qualifications
- Companion animal nurse
- Medical administration
Aliases
- Veterinary clinic reception
- Veterinary hospital reception
Related Jobs
- Animal nurse
- Hospital receptionist
- Medical administration