Utility Billing Clerk (Electric, Gas, and Water Supply Industries)
りょうきんちょうていじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Accounting Clerks
Summary
Clerical position in electric, gas, and water utilities responsible for calculating, adjusting, and billing customer charges.
Description
Utility billing clerks at power, gas, and water companies calculate charges based on customer usage and contract plans, and handle invoice creation and mailing. They apply rate plans and discount programs, manage adjustments and refunds for billing errors, and respond to customer inquiries and complaints about charges. They collaborate with meter reading data, accounting departments, call centers, and other sections to ensure accurate data management and meet deadlines. They update operational rules in line with changes in laws and company regulations, and may create reports or propose business improvements.
Future Outlook
With increasing complexity in electricity, gas, and water rate systems and DX initiatives, simple calculation tasks are expected to be automated. Acquiring skills in system operation and data analysis will help maintain market value in the future.
Personality Traits
Excellent Communication Skills / Meticulous / Strong Sense of Responsibility
Work Style
Career Path
Junior Clerical Staff → Senior Clerical Staff → Team Leader/Supervisor → Department Manager
Required Skills
Basic PC Skills / Billing Management System Operation / Data Entry / Utility Rate Calculation
Recommended Skills
Accounting Software Operation / Bookkeeping Certification / Communication Skills (Phone/Email) / Understanding of Industry Rate Systems
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes in rate calculations and billing are not allowed. |
| Numerical & Quantitative Analysis | Required for accurate rate calculations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly due to routine tasks. |
| Initiative & Leadership | Due to routine tasks with limited discretion. |
| Physical Stamina & Endurance | Mainly desk work with low physical demands. |
Related Qualifications
- Nissho Bookkeeping Level 2
- Nissho Bookkeeping Level 3
Aliases
- Rate Adjustment Staff
- Rate Calculation Clerk
- Rate Setting Clerk
Related Jobs
- Accounting Clerk
- Bookkeeping Clerk
- Rate Information Clerk