Usher
あっしゃー
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A job in hotels or banquet halls that handles guiding visitors, ushering to seats, and general customer service to provide comfortable service.
Description
Ushers in hotel banquet halls, ceremonies, restaurants, etc., welcome guests by guiding them to seats, providing venue guidance, supporting program progression, and assisting with cloakroom duties. Utilizing customer service manners and deportment to provide smooth and pleasant service. Collaborates with multiple departments and requires the ability to flexibly handle unexpected issues or requests.
Future Outlook
Influenced by fluctuations in tourists and banquet demand, but in hospitality-focused hotels, the need for high-quality customer service personnel remains strong. Even amid advancing automation and digitalization, the value of interpersonal services remains high, and market value is elevated through differentiation such as foreign language proficiency.
Personality Traits
Attentive / Cheerful Personality / Polite and Courteous / Smiling / Stress Tolerant
Work Style
Event Response / Hotel Work / Night Shift / Shift Work / Standing Work
Career Path
Usher → Banquet Service Staff → Banquet Supervisor → Front Desk Staff → Concierge → Hotel Manager
Required Skills
Communication Skills (Japanese) / Customer Service Manners / Deportment / Emergency Response / Etiquette
Recommended Skills
Complaint Handling / Event Operations / Foreign Language Conversation / Hospitality / Service Manners Certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Attention to fine details and preparation directly impacts quality. |
| Communication Skills | Smooth communication with guests is essential. |
| Physical Stamina & Endurance | Requires physical stamina due to long hours of standing and movement. |
| Stress Tolerance | Needs to handle flexible responses and pressure during busy times. |
| Collaboration & Teamwork | Provides service through collaboration with colleagues and other departments. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Less complex analysis required. |
| Creativity & Ideation | Focuses more on routine tasks than creative thinking. |
| Numerical & Quantitative Analysis | Almost no numerical analysis required. |
Related Qualifications
- Hospitality Certification
- Service Manners Certification
Related Jobs
- Banquet Service Staff
- Butler
- Concierge
- Front Desk Staff