User Support Receptionist (Phone-Based)
ゆーざーさぽーと うけつけがかり（でんわによるもの）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
A job that receives inquiries, requests, and complaints from customers via phone and provides appropriate responses or information.
Description
The User Support Receptionist (Phone-Based) receives phone inquiries, requests, and complaints from customers, provides service-related information, and performs troubleshooting. Records response details in the CRM system and escalates to technical or sales departments as necessary. Requires prompt and courteous responses, with shift work and meeting response volume targets as part of the duties.
Future Outlook
While automation technologies such as chatbots advance due to declining birthrates, aging population, and DX promotion, human intervention is required for complex inquiries and responses needing empathy, so a certain level of demand is expected to continue.
Personality Traits
Empathetic / Has a bright and clear speaking style / Patient / Polite and Courteous
Work Style
Career Path
Call Center Staff → Supervisor → Quality Control Staff → Trainer/Education Staff → Manager
Required Skills
Basic PC Operation / CRM System Operation / FAQ Manual Reference / Phone Handling
Recommended Skills
Communication Skills (English) / Complaint Handling / Product/Service Knowledge / Typing Speed
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because flexibility is required to quickly respond to sudden troubles or complaints. |
| Attention to Detail & Accuracy | Because it is necessary to accurately grasp and record details of customer information and inquiries. |
| Communication Skills | Because it is necessary to accurately understand the other party's intentions over the phone and communicate them clearly. |
| Problem Solving | Because it is necessary to promptly present accurate solutions to various inquiries. |
| Stress Tolerance | Because resilience is needed to continue tasks with high mental load, such as complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because complex mathematical analysis is rarely performed. |
Aliases
- Call Center Operator
- Phone Support Staff
- Telephone Operator
Related Jobs
- Inbound Operator
- Outbound Operator
- Technical Support Staff