Travel Ticket Seller (Travel Industry)
りょこうけんはんばいいん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales-Related Occupations
- Minor : Other Sales-Related Occupations
Summary
Travel ticket sellers work at counters in travel agencies or travel corners, selling and arranging travel products such as airline tickets, train tickets, and accommodation plans, and proposing travel plans tailored to customers' requests.
Description
Travel ticket sellers (travel industry) are responsible for arranging and selling airline tickets, JR tickets, accommodation plans, and tour products according to customers' preferences and budgets at travel agencies, department store travel corners, etc. They also provide guidance on travel insurance and optional tours, support visa applications, adjust schedules on the day of travel, and handle troubles. They strive to improve customer satisfaction through a wide range of tasks including phone and online reservations, pamphlet creation, and counter operations.
Future Outlook
Amid the online and digital transformation of travel, in-person travel ticket sales are declining, but demand for customized tours and high-value-added services is increasing. Proposal-type salespeople who leverage specialized knowledge and language skills will continue to be in demand.
Personality Traits
Able to provide bright and polite customer service / Able to respond flexibly / Attentive to others / Team-oriented
Work Style
Overtime Available / Shift Work / Store Work / Weekends and Holidays Work
Career Path
Travel Agency Staff → Travel Counter Supervisor → Travel Services Handling Supervisor → Store Manager → Area Manager
Required Skills
Customer Service / PC Basic Operations / Reservation Management System Operation (GDS) / Transportation and Accommodation Arrangements / Travel Product Knowledge
Recommended Skills
Digital Marketing / Foreign Languages (English Conversation) / Payment System Knowledge / Travel Insurance Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because sudden schedule changes and trouble responses occur frequently. |
| Attention to Detail & Accuracy | Because incorrect scheduling or pricing arrangements can lead to troubles. |
| Communication Skills | Because there is a lot of dialogue with customers, and it is necessary to accurately understand their intentions. |
| Problem Solving | Because it is necessary to respond to customers' requests and sudden changes. |
| Stress Tolerance | Because mental stress is high during peak seasons and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Mainly desk work, with little long hours of standing or heavy labor. |
Related Qualifications
- Comprehensive Travel Services Handling Supervisor
- Domestic Travel Services Handling Supervisor
Aliases
- Travel Agency Staff
- Travel Counter Staff
Related Jobs
- Hotel Concierge
- Tour Conductor
- Travel Planner
- Travel Services Handling Supervisor