Sales Clerk (Travel Agency, Play Guide)
はんばいいん（りょこうぎょう，ぷれいがいど）
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Representative Occupations
- Minor : Other Sales Representative Occupations
Summary
A job that handles sales and reservation procedures for travel products and event tickets at travel agency and play guide counters.
Description
Sales Clerk (Travel Agency, Play Guide) is a profession that proposes and sells travel products and event tickets tailored to customers' needs at travel agencies or play guide counters, and performs reservation procedures and ticketing operations. Responsibilities include reserving airline tickets and accommodations, selling package tours, issuing tickets, processing payments, and handling changes and cancellations. In addition, providing information on travel insurance and optional services, coordinating with vendors and booking companies, and offering product knowledge and market trend information to enhance customer satisfaction are also required.
Future Outlook
Due to inbound demand and increasing online reservations, demand for sales staff who leverage face-to-face proposal skills and specialized knowledge remains stable. Amid advancing AI automation, enhancement of value-added service provision capabilities is required.
Personality Traits
Able to provide bright and courteous customer service / Able to respond flexibly / Has hospitality / Has patience
Work Style
Face-to-Face Customer Service / Part-time and Casual Work Available / Possibility of Transfer / Shift Work / Weekend and Holiday Work
Career Path
Sales Clerk → Chief Sales Clerk → Supervisor → Manager → Travel Planner/Consultant
Required Skills
Customer Service Manners / GDS Operation / Office Software / Ticket Issuance System Operation
Recommended Skills
CRM Tool Operation / English Proficiency (Overseas Customer Service) / Marketing / Travel Product Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to respond quickly to customers' requests and troubles. |
| Attention to Detail & Accuracy | Because mistakes in reservations and ticketing can lead to customer issues. |
| Communication Skills | Because smooth dialogue and proposals with diverse customers are essential. |
| Stress Tolerance | Because high stress tolerance is required during peak seasons and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Because it mainly involves counter customer service with little heavy labor. |
Related Qualifications
- Travel Services Handling Supervisor
Aliases
- Play Guide Staff
- Ticket Salesperson
- Travel Counter Staff
- Travel Product Salesperson
Related Jobs
- Airline Ticket Salesperson
- Hotel Front Desk
- Tour Conductor
- Travel Advisor
- Travel Consultant