Travel agency counter clerk (those engaged in clerical work)
りょこうがいしゃカウンターがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Sales and Marketing Clerical Occupations
- Minor : Other Sales and Marketing Clerical Occupations
Summary
A job that handles clerical tasks such as booking, issuing, and creating estimates for travel products, as well as customer service.
Description
Travel agency counter clerks respond to inquiries from customers in person or by phone, handling bookings and issuing tickets for airline tickets, accommodations, and tour products, creating estimates, and billing and settlement tasks. They listen to customer needs, propose optimal plans, provide guidance on visa applications and insurance procedures, and handle complaints. They operate the company's reservation management system, stay informed about the latest travel product information, share it, and smoothly carry out tasks as a team.
Future Outlook
Although business forms are changing due to the spread of internet bookings, demand for face-to-face detailed services and highly specialized arrangement tasks is expected to be maintained to a certain extent. Market value improves by enhancing digital skills and language abilities.
Personality Traits
Able to respond flexibly / Has good teamwork / Has hospitality / Kind / Polite and courteous
Work Style
Career Path
Travel counter leader → Chief → Supervisor → Store manager → Tour coordinator
Required Skills
Basic PC skills / Customer service / Estimate creation / Transportation and accommodation arrangements / Travel reservation management system
Recommended Skills
Complaint handling / English conversation / Knowledge of tourist spots / Multilingual capabilities
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because booking and ticketing tasks do not tolerate mistakes. |
| Communication Skills | To accurately understand customer needs through dialogue and respond appropriately. |
| Stress Tolerance | Due to busy seasons and complaint handling requiring stress tolerance. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly based on existing product plans, with few opportunities for new ideas. |
| Physical Stamina & Endurance | Mainly desk work with low physical demands. |
Related Qualifications
- Comprehensive travel services handling supervisor
- Domestic travel services handling supervisor
Aliases
- Travel arrangement clerk
- Travel counter clerk
Related Jobs
- Hotel front desk staff
- Tour planner
- Tourist information center staff
- Travel business manager