Transport ticket gate passenger clerk
うんゆしゅつかいさつ・りょきゃくがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A job involving ticket gate operations at stations, ticket sales, and passenger guidance.
Description
Transport ticket gate passenger clerks handle issuing commuter passes, season tickets, and IC cards, as well as fare collection and monitoring automatic ticket gates at railway stations and bus terminals. They also manage inquiries from passengers, make guidance announcements, provide transfer guidance, handle lost and found, and guide during emergencies, ensuring safe and smooth passenger services.
Future Outlook
While automation and IC card adoption will reduce mechanical tasks, there will be increased demand for guidance services and improved service quality. Multilingual support and advanced customer service skills will be required in the future.
Personality Traits
Able to respond flexibly / Able to respond with a smile / Calm and composed / Strong sense of responsibility
Work Style
24/7 operation / Indoor work / Outdoor work / Shift work / Standing work
Career Path
Commuter pass sales staff → Ticket gate attendant → Shift leader/team leader → Station operations manager → Head office operations planning
Required Skills
Automatic ticket gate monitoring and operation / Basic PC operation / Fare collection tasks / Ticket and season ticket issuance operation
Recommended Skills
Customer service manners / Foreign language conversation / IC card settlement system knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes are not allowed in handling money or checking tickets. |
| Communication Skills | Because there is a lot of customer interaction, smooth guidance and dialogue are necessary. |
| Physical Stamina & Endurance | Because it involves long hours of standing work and a lot of movement on platforms. |
| Stress Tolerance | Because it is necessary to endure high-stress situations such as crowded times or handling complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine tasks are the main focus, and originality is not particularly required. |
Aliases
- Passenger guide
- Ticket gate attendant
- Ticket sales clerk
Related Jobs
- Passenger guide
- Station staff
- Ticket seller