Counselor (Traffic Accident Consultation Office)
そうだんいん（こうつうじこそうだんじょ）
Industry & Occupation
Classification
Summary
A specialist who responds to consultations from victims, perpetrators, and bereaved families at traffic accident consultation offices, handling post-accident procedures, compensation, and introductions to medical and welfare services.
Description
Counselors (Traffic Accident Consultation Offices) receive consultations from traffic accident victims, perpetrators, and bereaved families, providing information on compensation claim procedures and how to utilize damage insurance, support for administrative procedures, and introductions to medical and welfare services or specialized agencies. They also handle accident situation interviews, document preparation, coordination with relevant organizations, psychological care, and follow-up, performing casework to ensure users receive appropriate support.
Future Outlook
Due to an aging population and increasing diverse needs after traffic accidents, demand for specialized counselors remains stable. While initial consultation support tools like AI chatbots are advancing, the importance of in-person delicate responses remains unchanged.
Personality Traits
Calm and composed / Excellent communication skills / Has empathy / Strong sense of responsibility
Work Style
Counter service / Full-time / Online consultation / Weekday work
Career Path
Counselor (Traffic Accident Consultation Office) → Chief Counselor → Section Chief (Consultation Counter) → Community comprehensive support center staff → Municipal staff (welfare and traffic safety担当)
Required Skills
Document preparation / IT literacy / Interviewing skills / Traffic accident legal knowledge
Recommended Skills
Administrative procedure support / Negotiation and coordination skills / Psychological care / Welfare service collaboration
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Legal and procedural information must be handled accurately. |
| Communication Skills | Advanced conversational skills are required to build trust with clients. |
| Learning Agility & Knowledge Acquisition | Quick adaptation to revisions in laws and insurance systems is necessary. |
| Problem Solving | To identify the optimal support methods for complex cases. |
| Stress Tolerance | Tolerance for psychologically demanding consultation work is required. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Advanced mathematical analysis is not required. |
| Physical Stamina & Endurance | Mainly desk work with minimal physical burden. |
Related Qualifications
- Damage insurance solicitor qualification
- Ordinary motor vehicle driver's license
Aliases
- Accident Counselor
- Traffic Accident Counselor
Related Jobs
- Administrative scrivener
- Caseworker
- Insurance adjuster
- Lawyer
- Social worker