Toll Collector (Toll Roads, Expressways)
りょうきんちょうしゅういん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
Job of collecting tolls from passing vehicles at toll booths on toll roads and expressways, providing passage guidance, and operating equipment.
Description
Toll collectors at toll booths on toll roads and expressways handle a variety of payment methods such as cash, ETC cards, and electronic money, accurately calculating and collecting tolls. They also handle change, operate toll booth equipment, perform simple troubleshooting, provide passage guidance, and explain traffic conditions. The job requires accuracy, attentiveness, and customer service skills during long hours of standing work and shift-based schedules.
Future Outlook
With the widespread adoption of ETC and the introduction of automatic toll collection systems, automation is progressing, leading to a decline in traditional toll collector roles. However, demand is expected to remain for personnel specialized in troubleshooting and customer service.
Personality Traits
Attentive to Others / Calm and Composed / Polite and Courteous / Strong Sense of Responsibility
Work Style
Indoor Work / Part-Time Available / Shift Work / Uniform Required
Career Path
Toll Collector (Newcomer) → Shift Leader → Toll Booth Supervisor → Headquarters Operations Staff
Required Skills
Customer Service Manners / ETC System Operation / Handling Cash and Cards / Operation of Toll Collection Machines / Simple Equipment Troubleshooting
Recommended Skills
Communication Skills (for Foreigners) / First Aid / Handling Complaints / Traffic Guidance
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Required due to the need for accuracy in handling cash. |
| Stress Tolerance | Stress occurs during traffic jams or handling complaints from drivers. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly routine tasks with low demand for creativity. |
| Initiative & Leadership | Because responses are within the given scope of duties. |
| Planning & Organization | Procedures are predefined, with few opportunities to make plans independently. |
Aliases
- Toll Booth Attendant
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- Bus Fare Collector
- Parking Lot Attendant
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