Toll Collector (Toll Roads, Expressways)
りょうきんしゅうじゅいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A job that accurately collects tolls in cash or via ETC at toll booths on expressways or toll roads and provides customer support.
Description
Toll collectors handle the collection of tolls using cash, ETC cards, etc., at toll booths on toll roads and expressways, and issue receipts and record usage as needed. They also perform safety checks and guidance during customer interactions, supporting accurate cash management and smooth traffic flow. Many sites operate 24/7 with shift work, involving emergency responses and operations during system troubles.
Future Outlook
While automation will advance due to the spread of ETC and developments in automatic toll collection technology, demand remains for cash users and emergency responses, so opportunities for job enhancement and career changes to system administrators are expected.
Personality Traits
Calm / Composed / Polite and Courteous / Strong Sense of Responsibility
Work Style
Career Path
Shift Leader → Section Chief/Supervisor → Toll Booth Manager → Service Area Staff → Transportation Company General Affairs
Required Skills
Basic PC Operation / Cash Management / Customer Service / Quick Change Calculation
Recommended Skills
Communication Skills (Manners) / ETC System Knowledge / Simple Inspection
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To prevent mistakes in handling money. |
| Numerical & Quantitative Analysis | Required for the ability to quickly and accurately calculate change. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | The work involves a lot of repetitive routine tasks, so creativity is not highly required. |
| Initiative & Leadership | The work centers on following strict manuals, with limited spontaneous actions. |
| Learning Agility & Knowledge Acquisition | Work procedures are fixed, so the frequency of acquiring new knowledge is low. |
Related Qualifications
- Ordinary Motor Vehicle Driver's License
Aliases
- Expressway Toll Booth Staff
- Toll Booth Attendant
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