Ticket Seller (Play Guide etc)
ちけっとはんばいにん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales-Related Occupations
- Minor : Other Sales-Related Occupations
Summary
Ticket sellers sell tickets for events and transportation at counters or online, handling reservation management and customer service.
Description
Ticket sellers (Play Guides etc) sell tickets for theaters, concerts, sports events, and transportation at counters, by phone, or via web. Main tasks include seat designation, ticket issuance, cancellations, reservation management, cash handling, visitor guidance, and inquiry responses. They also manage inventory, adjust sales schedules, and provide promotional information, requiring accurate and courteous customer service.
Future Outlook
Counter sales are declining with the spread of online ticket sales, but event demand remains high. Sales roles are changing with multilingual support and self-service kiosks. Face-to-face service leveraging customer service skills is expected to maintain demand.
Personality Traits
Cheerful Personality / Considerate / Courteous and Polite / Personable
Work Style
Busy Season Overtime / Part-time Available / Shift / Weekends and Holidays
Career Path
Ticket Sales Staff → Supervisor Leader → Store Manager → Event Planning and Operations Department
Required Skills
Basic PC Operation / Cash Handling / Customer Service Sales Skills / Ticket Issuance System Operation
Recommended Skills
Complaint Handling / Language Skills / Online Store Operation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accuracy is crucial to prevent errors in seat numbers or sales quantities. |
| Communication Skills | High communication skills are required for customer service and inquiry handling. |
| Stress Tolerance | Stress tolerance is required for queue management and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Processes are routine, so creative thinking is not particularly required. |
Aliases
- Counter Salesperson
- Play Guide Staff
- Ticket Sales Staff
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