Attendant (Theater)
あてんだんと（げきじょう）
Industry & Occupation
Classification
Summary
A job involving customer service tasks such as ticket sales to visitors, seat guidance, in-house announcements, and information services at theaters.
Description
Theater attendants provide services to visitors at theaters and halls, including ticket sales and issuance, seat guidance, in-house announcements, lobby patrols, and management of postings. They support comfortable theater-going experiences for visitors through a wide range of tasks such as handling lost items, guiding during emergencies, ensuring safety, and responding to customer inquiries. Shift work aligned with performance times is required, and teamwork, quick judgment, and flexible responsiveness are essential.
Future Outlook
Demand for visitor services remains stable due to the diversification of cultural arts events and live performances. With inbound tourism and ICT-driven efficiency improvements, there is a need for personnel with hospitality skills.
Personality Traits
Attentive / Cheerful personality / Flexible and adaptable / Polite and courteous / Strong sense of responsibility
Work Style
Contract employee / Many weekends and holidays / Part-time possible / Seasonal / Shift work
Career Path
Theater attendant → Chief attendant → Theater staff leader → Theater operations manager → Event coordinator
Required Skills
Customer service manners / In-house announcements / Seat guidance / Ticket issuing system operation
Recommended Skills
Emergency response and disaster prevention knowledge / Language skills / Understanding customer psychology
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly respond to changing situations per performance and visitors' requests. |
| Attention to Detail & Accuracy | To prevent errors in ticket numbers or seat numbers. |
| Communication Skills | Essential for appropriately and smoothly interacting with visitors. |
| Physical Stamina & Endurance | Physical stamina is required for long hours of standing work and patrolling the premises. |
| Stress Tolerance | Stress tolerance is necessary for handling crowded times or sudden troubles. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Many standardized tasks, so creativity is not particularly required. |
| Numerical & Quantitative Analysis | Not required because complex numerical analysis is not needed. |
Aliases
- Theater attendant
- Theater guide
Related Jobs
- Concierge
- Information staff
- Theater reception staff
- Ticket counter staff