Telecommunicator
てれこみゅにけーたー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
A job that responds to customer inquiries via telephone or the internet, providing information and solving problems.
Description
Telecommunicators work in call centers or from home environments, handling inbound inquiries or outbound proposals via phone, chat, or email. They provide guidance on products and services, perform troubleshooting, handle contract procedures, manage complaints, and more to improve customer satisfaction. Basic tasks include managing history in CRM systems and responding based on manuals, but complex cases require escalation to related departments or appropriate proposal skills. Various work styles are possible, such as shift work, short-time work, and remote work.
Future Outlook
With the advancement of AI chatbots, routine responses will be automated, while human skills will continue to be required for complex complaints and advanced proposal-based responses. The expansion of remote work environments will also promote diversification of work styles.
Personality Traits
Work Style
Call Center / Contract Worker / Outsourced Work / Remote Operator / Shift Work
Career Path
Junior Operator → Senior Operator → Supervisor → Manager → Quality Control/Trainer → Transfer to Other Departments (Sales/Marketing)
Required Skills
Basic PC Operation / CRM System Operation / Phone Handling / Product/Service Knowledge / Talk Script Operation
Recommended Skills
Business Document Creation / Communication Skills (English) / High-Speed Typing / Stress Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Necessary to accurately handle customer information and procedures. |
| Communication Skills | Essential for smooth interactions with customers. |
| Stress Tolerance | Required to endure complaints and long-duration responses. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly centered on responses following manuals or scripts. |
| Numerical & Quantitative Analysis | Numerical analysis is rarely required. |
| Physical Stamina & Endurance | Mainly sedentary work with minimal physical burden. |
| Planning & Organization | Main tasks are performed following instructions or schedules. |
Aliases
- Call Center Operator
- Customer Support
- Inbound Operator
- Outbound Operator
Related Jobs
- Contact Center Supervisor
- Help Desk
- Reception Clerk
- Telemarketer