Telephone Survey Operator
でんわちょうさおぺれーたー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
A profession that conducts surveys to research subjects via telephone and collects and inputs response data.
Description
Telephone survey operators handle tasks based on requests from survey companies or businesses, conducting pre-designed questions (scripts) to targets via telephone and entering and aggregating response content into systems. They are required to understand the purpose and procedures of surveys, as well as flexible responses according to speech, wording, and reactions. To maintain answer accuracy, they carefully record responses, and in cases where questions or complaints arise during the process, they escalate to the person in charge. In recent years, work styles in remote work (telework) environments have also increased.
Future Outlook
Demand is flat to slightly declining due to the spread of online survey tools and AI automated voice systems, but human involvement is expected to remain in areas requiring flexible responses and high-quality communication.
Personality Traits
Can provide bright and polite customer service / Has patience / Is considerate / Is polite and courteous
Work Style
Contract Worker / Full-time Employee / Remote / Shift / Temporary Employee
Career Path
Call Center Staff → Supervisor → Quality Control Staff → Researcher → Marketing Position
Required Skills
Basic PC Operation / Conducting Surveys / Data Entry / Phone Handling
Recommended Skills
CRM Operation / Communication Skills Training / Excel Operation / Honorific Language (Phone Handling)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To accurately record and input response content and ensure data reliability. |
| Communication Skills | To engage the other party over the phone and accurately convey questions and answers. |
| Stress Tolerance | Rejections are frequent, and it is necessary to switch to the next outbound call quickly. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Responses follow the survey script as the basis, so creative thinking is not particularly required. |
| Numerical & Quantitative Analysis | Advanced mathematical analysis is not required, with basic count aggregation being the focus. |
Aliases
- Telephone Questionnaire Operator
- Telephone Researcher
Related Jobs
- Call Center Operator
- Customer Support
- Telemarketer