Telephone Survey Interviewer
でんわちょうさいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
A clerical job that conducts questionnaire surveys using the telephone, collects, enters, and manages responses.
Description
Telephone survey interviewers make calls based on manuals or scripts, gather information from respondents in questionnaire format, and accurately record, enter, and manage the responses. Main tasks include preparing call lists, reading scripts, confirming responses, entering data into databases, and assisting with simple tabulations. They handle inquiries or refusals from respondents politely and provide reports and feedback to improve efficiency and quality.
Future Outlook
While some tasks are being automated due to the spread of AI speech recognition and chatbots, human-led careful interviews remain in demand. Remote work is advancing, increasing options for flexible working styles.
Personality Traits
Can provide bright and polite customer service / Has listening skills / Has patience / Has stress tolerance
Work Style
Contract employee / Contracted dispatch / Part-time / Remote / Shift work
Career Path
Operator → Supervisor (SV) → Team leader → Operations manager → Market research staff
Required Skills
Data entry / PC operation / Questionnaire administration / Telephone response skills
Recommended Skills
CRM system operation / Communication skills training / Questionnaire design
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Mishearing responses or input errors directly affect the reliability of survey results. |
| Communication Skills | To quickly build trust even with strangers and accurately extract information. |
| Stress Tolerance | Frequent refusals and complaints create significant mental strain. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Work mainly follows manuals, and new idea generation is rarely required. |
| Learning Agility & Knowledge Acquisition | Work centers on following operational manuals, with limited acquisition of specialized knowledge. |
| Numerical & Quantitative Analysis | Focuses on simple numerical processing in response tabulation. |
| Physical Stamina & Endurance | Mainly desk-based work with minimal physical demands. |
| Planning & Organization | Work proceeds along predetermined scenarios, with few opportunities for self-planning. |
Aliases
- Telephone Interviewer
- Telephone Questionnaire Surveyor
Related Jobs
- Call Center Operator
- Market Researcher
- Telemarketing Staff