Telephone Sales Staff
でんわえいぎょうスタッフ
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Telemarketing Operators
Summary
A job that involves proposing products or services, taking orders, and securing appointments via telephone.
Description
Telephone sales staff make calls to listed customers to propose products or services. They manage call lists, utilize talk scripts, record customer reactions, and input data into CRM systems for follow-up. They aim to achieve KPIs such as appointment acquisition rates and order volumes, requiring improvements in closing techniques and efficient call planning. Some companies introduce shift systems and allow remote work.
Future Outlook
Integration with digital channels and introduction of AI support tools will advance, requiring more advanced communication skills and data utilization abilities, while steady demand is expected to continue.
Personality Traits
Work Style
Career Path
Telemarketing leader → Inside sales → Sales planning → Sales manager
Required Skills
Basic PC operation / Customer management / Talk script practice / Telephone response
Recommended Skills
CRM tool operation / Presentation skills / Statistical analysis
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | High communication skills are required to capture customer interest within limited conversation time. |
| Initiative & Leadership | Proactive actions and improvement suggestions are required to achieve goals. |
| Stress Tolerance | High stress tolerance is necessary as rejections are frequent. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Advanced mathematical analysis is not required, but basic calculation skills for sales aggregation, etc., are needed. |
Aliases
- Tele-appointment staff
- Telephone Appointer
Related Jobs
- Call center staff
- Field sales staff
- Inside sales