Telephone Receptionist (Mail Order Business)
でんわうけつけがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
A job in the mail-order business that handles telephone order reception and inquiry responses.
Description
Telephone Receptionists (Mail Order Business) in mail-order operations accept product orders via customer telephone calls, as well as perform stock checks, payment method guidance, responses to product inquiries, and complaint handling. They accurately input and manage customer information and order details to ensure smooth order processing and improve customer satisfaction. The work requires responses according to call scripts, data management using CRM tools, and coordination with other departments.
Future Outlook
With the expansion of the EC market, demand is stable and growing, but as AI chatbots and voice recognition technologies are introduced to improve operational efficiency, there will be a greater need for high-value-added customer service skills.
Personality Traits
Work Style
Career Path
Call Center Staff → Team Leader → Supervisor → Operations Manager → Customer Support Manager
Required Skills
Customer Management (CRM Tool) / PC Basic Operation / Product Knowledge / Telephone Handling
Recommended Skills
CRM Tool Operation / Communication Skills Training / Complaint Handling / Excel (Basic)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because it is necessary to handle order and customer information accurately. |
| Communication Skills | Because accurate and polite responses over the phone are essential. |
| Stress Tolerance | Because it is necessary to endure high-stress situations such as handling complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly standardized responses, with few opportunities for new idea generation. |
| Numerical & Quantitative Analysis | Mainly simple numerical input, no need for advanced mathematical analysis. |
| Physical Stamina & Endurance | Mainly seated work, with low physical demands. |
Aliases
- Customer Support
- Inquiry Reception
- Telephon Operator
- Telephone Operator
Related Jobs
- Call Center Operator
- Customer Support Staff
- Telephon Operator