Mail-order reception clerk (telephone-based)
つうしんはんばいうけつけじむいん（でんわによるもの）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
A clerical position that receives orders for mail-order products and services via telephone, handles customer service, and enters order data.
Description
The mail-order reception clerk (telephone-based) receives telephone orders from customers, provides product explanations, inventory checks, shipment arrangements, billing processing, and accurately enters and manages order details into the company's internal system. They also handle customer inquiries and complaints, requiring communication skills to maintain and improve customer satisfaction. Shift work is common, and some companies offer remote work.
Future Outlook
While stable demand is expected due to the expansion of the mail-order market, automation via chatbots and AI is advancing, so there is a need to focus on advanced human response capabilities and improving customer experience.
Personality Traits
Work Style
Dispatched contract employee / Full-time employee / Remote possible / Shift
Career Path
Call center staff → Senior operator → Supervisor → Manager → Call center operation planning
Required Skills
Office software / Order data entry / Telephone response skills
Recommended Skills
CRM system operation / Complaint handling / Multitasking management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because order mistakes or input errors directly impact operations. |
| Communication Skills | Smooth and accurate verbal communication is essential for telephone responses. |
| Stress Tolerance | Requires resilience to mental stress when handling complaints or high workloads. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Responses are mostly standardized, with little need for creative thinking. |
| Physical Stamina & Endurance | Mainly desk work with low physical demands. |
Related Qualifications
- MOS（Word/Excel）
- Service Hospitality Practical Certification
- Telephone Response Skills Certification
Aliases
- Call center receptionist
- Telephone operator
- Telephone order reception staff
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