Telephone Maintenance Technician
でんわきほしゅこう
Industry & Occupation
Classification
Summary
A worker who performs maintenance tasks such as inspection, repair, and replacement of telephones and related telecommunications equipment.
Description
Telephone maintenance technicians are specialists who maintain, inspect, and repair PBX (private branch exchange), telephone lines, IP telephone systems, and other equipment used in offices and telecommunications infrastructure. They diagnose faults, replace faulty parts, organize wiring, conduct operational tests, and perform regular preventive maintenance to provide stable communication services. On-site work may involve operations at heights or in confined spaces, as well as emergency dispatches due to on-call duties. It also includes negotiations with customers and report writing, requiring both technical and communication skills.
Future Outlook
While demand for fixed telephone lines is declining, adaptation to new technologies such as IP phones and cloud PBX is required, and demand for updates and maintenance of telecommunications infrastructure is expected to continue.
Personality Traits
Able to Respond Flexibly / Cautious and Attentive / Good Customer Service Skills / Physically Fit
Work Style
Career Path
Apprentice/Assistant → Telephone Maintenance Technician → Chief Maintenance Engineer → Maintenance Team Leader → Maintenance Manager
Required Skills
Measurement Instrument Operation / PBX Configuration / Telecommunications Equipment Troubleshooting / Telephone Systems
Recommended Skills
Basic IT Equipment Operation / Network Configuration / Network Fundamentals Knowledge / VoIP Protocol Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To prevent miswiring and configuration errors. |
| Physical Stamina & Endurance | Due to carrying heavy equipment and long hours of on-site work. |
| Problem Solving | Essential for identifying and fixing causes of communication failures. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Mainly involves operating specialized equipment, with little need for advanced mathematical analysis. |
Related Qualifications
- Electrical Contractor
- Telecommunications Chief Engineer
- Telecommunications Construction Supervisor
Aliases
- Telecommunications Equipment Maintainer
Related Jobs
- Switch Technician
- Telecommunications Cable Worker
- Telecommunications Equipment Construction Worker