Telephone charge collection clerk
でんわりょうきんしゅうのうじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Cash Handling Clerks
Summary
Clerical position responsible for collection tasks from issuing telephone bills to managing payments, urging, and issuing receipts.
Description
Telephone charge collection clerks create and send monthly telephone bills, manage customer payments using dedicated systems. They confirm missing payments, make urging calls, handle inquiries, issue receipts, and record in cash disbursement ledgers, maintaining the accuracy of forms and ledgers. Customer service requires polite language and business manners, with attention to detail and accuracy essential to prevent errors. In the future, with advancing systemization and cashless payments, roles in customer follow-up and anomaly detection are expected to increase.
Future Outlook
While telecommunication charges are becoming electronic and cashless, roles such as customer service and anomaly detection will continue to be needed, requiring skills in system operation and customer follow-up.
Personality Traits
Attentive to others / Emphasizes accuracy / Handles words politely / Patient
Work Style
Career Path
Telephone charge collection clerk → Accounting clerk → Accounts receivable clerk → Accounting staff → Accounting leader/manager
Required Skills
Cash management / Office software / Payment management system operation / Phone correspondence skills
Recommended Skills
Accounts receivable management / Bookkeeping knowledge (Japan Chamber of Commerce Bookkeeping Grade 3) / Business manners
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes in invoice issuance and money management are not allowed. |
| Communication Skills | Because it involves phone interactions with customers for payment confirmation and urging. |
| Stress Tolerance | Because there can be mental stress from urging and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly routine tasks, no creativity required. |
| Physical Stamina & Endurance | Mainly desk work, so low physical load. |
Aliases
- Collection clerk
Related Jobs
- Accounting clerk
- Accounting staff
- Accounts receivable clerk
- Receptionist/counter staff