Telephone Appointment Operator
てれふぉんあぽいんたー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Telemarketing Operators
Summary
Sales position responsible for making outbound calls via telephone to new and existing customers to promote products or services and secure appointments.
Description
Telephone appointment operators use the telephone to conduct new customer development or follow-ups based on customer lists, handling the promotion of products and services and securing appointments. The primary tasks involve using pre-prepared talk scripts to ascertain customer needs and make appropriate proposals. After calls, they register call logs and responses in the CRM system, perform follow-ups, or hand over to responsible sales staff. Results are evaluated based on KPIs such as the number of outbound calls, appointments secured, and deals closed.
Future Outlook
While automation in telemarketing and the adoption of AI chatbots are progressing, the demand for appointment acquisition through personalized conversations remains high, and the value of highly specialized talent is expected to increase.
Personality Traits
Bright and Positive / Goal Achievement Oriented / Has Patience
Work Style
Agency Worker / Part-Time/Casual Worker / Permanent Employee / Shift Work / Work-from-Home Call Center
Career Path
Telephone Appointment Operator → Senior Telephone Appointment Operator → Team Leader (Supervisor) → Call Center Manager → Sales Manager
Required Skills
Business Etiquette / Customer Relationship Management / Talk Script Operation / Telephone Handling
Recommended Skills
Communication Skills (English) / Customer Management / Sales Skills / Voice Recording
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because it requires effectively conveying information to the other party through telephone conversations and building relationships of trust. |
| Physical Stamina & Endurance | Because it requires performing telephone responses continuously for long periods. |
| Stress Tolerance | Because there are many stress factors such as rejection responses and quotas. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because complex mathematical analysis is not required. |
Aliases
- Teleappointer
- Telemarketer
Related Jobs
- Call Center Staff
- Field Sales
- Inside Sales
- Telemarketing