Telephone Answering Agent
でんわだいこうにん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
Operator for telephone answering services that handle phone responses, message reception, callback arrangements, etc., on behalf of companies or sole proprietors.
Description
Telephone Answering Agents handle phone responses for client companies or individuals, including incoming call handling, inquiring about needs, recording messages, relaying to responsible persons, and arranging callbacks as needed. Common service models include order-based or subscription types. They also operate CRM systems for customer information management and compile and report call logs. Required skills include polite language, accurate information transmission, and privacy protection. Diverse work styles such as remote work or shift work are possible.
Future Outlook
Demand for telephone answering services is increasing due to e-commerce expansion and online service proliferation. Trends are shifting towards complex responses and value-added tasks in combination with AI chatbots.
Personality Traits
Attentive to others / Has a bright and clear speaking style / High concentration / Polite and courteous
Work Style
Night Shift / Office Work / Remote / Shift
Career Path
Operator → Call Center SV (Supervisor) → Operations Manager → Quality Control Staff → Customer Success → Freelance Telephone Answering
Required Skills
Basic PC Operation / CRM System Operation / Honorific Language / Telephone Handling
Recommended Skills
Business Document Creation / Customer Service / English (Basic Support) / Typing Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly handle diverse inquiries and sudden changes in response. |
| Attention to Detail & Accuracy | Misrecording response content can lead to serious issues. |
| Communication Skills | High communication skills are essential for smooth phone interactions. |
| Stress Tolerance | Mental stress from handling complaints and continuous responses during busy times. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Responses mainly follow manuals, with few opportunities for new ideas. |
| Numerical & Quantitative Analysis | Primarily reception rather than numerical analysis. |
| Physical Stamina & Endurance | Mainly desk work with low physical strain. |
Aliases
- Telephone Attendant
- Telephone Reception Agency Operator
- Telephone Reception Agency Staff
Related Jobs
- Call Center Operator
- Communicator
- Customer Consultation Desk Staff
- Customer Support
- Telemarketer