Telemarketing Salesperson
でんわかんゆうはんばいいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Telemarketing Operators
Summary
A sales position that proposes and sells products or services to prospective customers via telephone to secure contracts.
Description
Telemarketing salespeople make phone calls to prospective individual or corporate customers, convey the appeal of products or services, and aim to secure contracts. They use talk scripts to make proposals tailored to customer needs while gauging reactions, and strive to achieve KPIs such as the number of calls and closing rates. They also handle complaints and aftercare, contributing to improved customer satisfaction. Incentive systems based on performance are common, requiring motivation toward numerical targets and mental toughness.
Future Outlook
With the digitalization of customer touchpoints and the spread of AI chatbots, changes are expected in the form of telephone sales. However, demand for personalized proposals emphasizing interpersonal communication remains strong, and the value of personnel with advanced customer analysis capabilities using CRM systems and artificial intelligence will increase.
Personality Traits
Bright and Positive / Patient / Self-Initiated / Sociable
Work Style
Career Path
Telephone Operator → Inside Sales → Field Sales → Sales Manager → Sales Director
Required Skills
Basic PC Operation / Communication Skills / Complaint Handling / Listening Skills / Talk Script Creation
Recommended Skills
Data Analysis / Language Skills (English) / Marketing Knowledge / Psychological Approach
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to different reactions from each customer. |
| Communication Skills | Because accurate communication that captures customer interest is required. |
| Initiative & Leadership | Because it is required to independently devise approach methods and achieve results. |
| Stress Tolerance | Because rejection is frequent, mental toughness is necessary. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Because the work mainly involves sitting for long periods, with little heavy labor. |
Aliases
- Call Sales
- Tele Sales
- Telemarketer
Related Jobs
- Inside Sales
- Sales Position
- Telephone Operator