Telephone Operator (Engaged in solicitation)
でんわオペレーター（かんゆうにじゅうじするもの）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Telemarketing Operators
Summary
A profession that uses the telephone to introduce products to customers or solicit services, aiming to secure appointments or finalize contracts.
Description
Telephone Operators (engaged in solicitation) primarily make outbound calls to prospective customers as part of a company's sales activities, introducing products or services to generate interest, with the goal of securing appointments or contracts. The work involves following talk scripts while adapting flexibly to customer reactions and handling complaints. Performance is managed through KPIs such as the number of calls made, appointments secured, and contract conversion rates. It also includes operating customer management systems (CRM) and preparing reports. Communication skills and stress tolerance are essential.
Future Outlook
While the introduction of AI auto-responses will reduce simple tasks, there will continue to be demand for uniquely human values such as flexible customer interactions and complaint handling. In the future, enhancement of expertise and proposal skills will be necessary.
Personality Traits
Cheerful personality / Patient / Proactive / Self-management ability
Work Style
Contract employee / Office work / Part-time / Remote / Shift
Career Path
Call center staff → Team leader (SV) → Operations manager → Inside sales manager → Sales representative
Required Skills
Communication skills / PC basic operation / Product/service knowledge / Talk script implementation
Recommended Skills
Business manners / Complaint handling / Negotiation skills / Presentation skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexibility is required to adjust conversations based on customer reactions. |
| Communication Skills | Results are achieved through persuasive communication and dialogue with customers. |
| Stress Tolerance | Frequent rejections require strong psychological stress tolerance. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Mainly involves responses following conversation scripts rather than data analysis. |
| Numerical & Quantitative Analysis | Primarily for reporting standard KPIs, so advanced quantitative analysis is not needed. |
Aliases
- Call Sales
- Tele-appointment Staff
- Telemarketing Operator
- Telephone Operator
Related Jobs
- Call Center Operator
- Customer Support
- Inside Sales
- Telemarketing Specialist