Telephone Clerk (Engaged in Solicitation)
でんわじむいん（かんゆうにじゅうじするもの）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Telemarketing Operators
Summary
Clerical position that introduces and solicits products or services by phone based on the company's customer list.
Description
Telephone Clerk (Engaged in Solicitation) is a job that involves making calls based on the company's or client's customer list to promote and solicit products or services. Tasks include preparing lists, using talk scripts, entering and managing customer information, handling complaints, assisting with procedures after securing appointments, and reporting results. Common work environments are call centers or home-based call centers with shift work. Essential skills include phone etiquette, communication abilities, and PC operation. Resilience to sales quotas and KPI targets is also required.
Future Outlook
Stable job openings are expected due to aging population and expansion of home-based call centers, but automation via AI voice recognition and chatbots is advancing, making interpersonal communication skills and advanced response abilities key differentiators.
Personality Traits
Ambitious / Cheerful and energetic / Excellent communication skills / Patient
Work Style
Call center / Home-based call center / Office work / Part-time available / Shift work
Career Path
Telemarketing staff → Supervisor → Call center manager → Sales representative (Field Sales) → Trainer/Training staff
Required Skills
Basic PC operation / CRM system operation / Customer management / Phone handling skills / Talk script operation
Recommended Skills
Business manners / Closing skills / Complaint handling / Sales psychology / Time management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Essential ability to build trust through conversations with customers and guide them appropriately. |
| Stress Tolerance | Need to persistently handle complaints and rejections. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Not required due to no need for advanced numerical analysis. |
| Physical Stamina & Endurance | Mainly desk-based work with relatively low physical demands. |
Aliases
- Call Sales Staff
- Outbound Operator
- Tele-appointment staff
- Telephone Appointer
Related Jobs
- Call Center Operator
- Customer Support
- Inbound Telephone Operator
- Sales Clerk