Taxi Dispatch Operator
たくしーはいしゃおぺれーたー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Transportation Operations Clerks
Summary
Dispatches taxi drivers and assigns the most suitable vehicles in response to customer reservations and requests.
Description
Taxi dispatch operators receive dispatch requests from customers via phone or app, select and instruct the optimal vehicle using GPS or operation management systems. They collaborate with drivers via radio communication, avoid delays and troubles by considering road conditions and congestion. They handle customer requests and complaints, manage driver breaks, adjust operation schedules, and input and manage driving records.
Future Outlook
While business efficiency improves with the introduction of AI dispatch systems and autonomous driving technology, the roles of technical responsiveness and customer service improvement become more important.
Personality Traits
Able to make quick situational judgments / Able to respond flexibly / Calm and composed / Strong sense of responsibility
Work Style
Career Path
Dispatch Operator → Senior Operator → Dispatch Manager → Operations Manager
Required Skills
Basic PC Operation (Dispatch System) / Local Geography Knowledge / Phone Response / Radio Communication Operation
Recommended Skills
Call Center Operations / Customer Service Skills / Foreign Language (English Conversation) / Traffic Regulations Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to respond quickly to sudden dispatch changes or troubles. |
| Attention to Detail & Accuracy | Because misdispatch or input errors directly lead to troubles. |
| Communication Skills | Because it is necessary to communicate clearly with diverse counterparts. |
| Planning & Organization | Because it is necessary to optimally assign multiple taxi operations and manage them smoothly even during congestion. |
| Problem Solving | Because response to sudden accidents or traffic jams is required. |
| Stress Tolerance | Because strong stress tolerance is required during congestion or handling complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because there are many routine tasks and few opportunities for new idea generation. |
| Physical Stamina & Endurance | Because it is mainly office work with low physical load. |
Aliases
- Dispatch Operator
- Taxi Operator
Related Jobs
- Dispatcher
- Operations Manager
- Taxi Driver