Communications Clerk (Taxi Company)
つうしんじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Transportation Operations Clerks
Summary
A clerical position in a taxi company that supports smooth service provision by dispatching and managing operations for drivers via radio or phone.
Description
Communications clerks (taxi companies) use radios, phones, and dispatch systems to issue dispatch instructions to drivers, monitor travel status, and handle customer requests and complaints. They create efficient dispatch plans based on traffic conditions and demand forecasts, and also provide support during emergencies and handle accidents. Shift work in a 24-hour system is common, requiring accuracy and quick decision-making.
Future Outlook
While the introduction of AI-based dispatch systems will improve operational efficiency, human intervention will continue to be required in certain situations. Demand is expected to remain stable.
Personality Traits
Accurate / Attentive to others / Calm and composed / Strong sense of responsibility
Work Style
Career Path
Communications Clerk → Operations Manager → General Affairs/Managerial Position → CS (Customer Service) Staff
Required Skills
Basic PC Operation / Dispatch Management System Operation / Phone Response / Radio Communication Operation
Recommended Skills
Complaint Handling / Customer Service Skills / Local Geography Knowledge / Traffic Information Collection
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexible responses to changes in traffic conditions or sudden requests are required. |
| Attention to Detail & Accuracy | Mis-dispatching or communication errors can lead to accidents or customer dissatisfaction. |
| Communication Skills | The ability to accurately communicate information to drivers and customers is essential. |
| Planning & Organization | It is necessary to efficiently plan dispatches while predicting traffic conditions and demand. |
| Stress Tolerance | It is necessary to endure high-stress environments such as emergency responses and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine tasks are the main focus, with relatively little need for new ideas. |
| Physical Stamina & Endurance | Mainly desk work with low physical demands. |
Aliases
- Dispatch Coordinator
- Radio Dispatcher
Related Jobs
- Operations Manager
- Sales Clerk
- Taxi Driver