Supervisor (Convenience Store, Chain Store)
スーパーバイザー（コンビニエンスストア、チェーンてん）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Sales and Marketing Clerical Occupations
- Minor : Other Sales and Marketing Clerical Occupations
Summary
A management position that oversees multiple convenience store locations, handling overall operations such as sales management, staffing, staff training and guidance, and business improvements.
Description
Convenience store supervisors are responsible for multiple stores, executing head office policies, managing sales and costs, developing human resources, and conducting store visits. They collaborate with store staff and managers to develop and improve operational manuals, and work to enhance the quality of customer service. They also follow up on inventory management, ordering plans, and promotional initiatives to build an efficient operational structure. They check compliance with laws and hygiene standards, and respond quickly to and resolve issues when they arise.
Future Outlook
Amid the digitalization and efficiency improvements in the retail industry, demand for supervisors who handle advanced store operations and enhance customer experiences is on an upward trend. As personnel connecting the field and headquarters, skills in data utilization and business improvement proposals are required.
Personality Traits
Able to respond flexibly / Excellent communication skills / Has leadership / Strong sense of responsibility
Work Style
Business trips / Multiple store visits / Shift work / Transfers possible
Career Path
Store Staff → Assistant Store Manager → Store Manager → Supervisor → Area Manager → Head Office Manager
Required Skills
Human Resource Development / Inventory Management / Manual Creation / Sales Analysis / Store Management
Recommended Skills
Communication Skills Training / IT Tool Utilization / Marketing / Process Improvement
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because there is a lot of coordination and guidance with staff and other departments. |
| Initiative & Leadership | Because they need to take the initiative in driving business improvements and achieving goals. |
| Planning & Organization | Because they oversee operational plans and staffing for multiple stores. |
| Problem Solving | Because they are required to resolve troubles during store operations. |
| Stress Tolerance | Because of the high mental stress from achieving sales targets and handling complaints. |
Related Qualifications
- Food Hygiene Manager
- Salesperson Certification
- Service Manners Certification
Aliases
- SV
- Store Manager
- Store Supervisor
Related Jobs
- Area Manager
- Assistant Store Manager
- Store Manager
- Store Staff