Supermarket Store Manager (Primarily Engaged in Sales Work)
すーぱーまーけっとてんちょう
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Retail and Wholesale Store Managers
- Minor : Retail Store Managers
Summary
Oversees all aspects of supermarket store operations, including sales management, customer service, product management, and human resource development.
Description
The supermarket store manager oversees all aspects of store operations, including strategic planning and budget management for setting and achieving sales targets, daily sales floor management, product ordering and display, and shift scheduling. They handle staff recruitment, training, and evaluation to maintain and improve service quality, while enhancing customer satisfaction through customer service and complaint handling. Additionally, they analyze sales data and inventory status to achieve efficient store operations and profitability improvement.
Future Outlook
With the diversification of consumer needs and intensifying competition with e-commerce, the role of store managers in improving customer experience and promoting DX is expanding. Skills in data utilization and omni-channel strategies are increasingly required.
Personality Traits
Able to respond flexibly / Excellent communication skills / Has leadership / Strong sense of responsibility
Work Style
Career Path
Assistant Store Manager → Store Manager → Area Manager → Supervisor → Head Office Staff (Buyer/MD)
Required Skills
Basic PC Operation / Customer Service / Human Resource Development / Ordering and Inventory Management / Sales and Budget Management / Shift Creation / VMD
Recommended Skills
Data Analysis / Food Hygiene Knowledge / Marketing Knowledge / Store Management System Operation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Needed to respond to changes in seasons and trends. |
| Communication Skills | Essential for smooth collaboration and response with staff and customers. |
| Initiative & Leadership | Required for proactive suggestions and actions to improve sales and operations. |
| Physical Stamina & Endurance | Required due to long hours of standing work and store patrols. |
| Planning & Organization | Necessary to efficiently handle sales floor planning, ordering, shift management, etc. |
| Problem Solving | Required for handling complaints and resolving sudden troubles. |
| Stress Tolerance | Necessary to calmly handle high-stress situations such as busy periods and complaint responses. |
| Collaboration & Teamwork | Necessary to collaborate with staff to smoothly advance store operations. |
Related Qualifications
- Salesperson Certification
- Service Hospitality Certification
Aliases
- SM Store Manager
- Super Store Manager
Related Jobs
- Area Manager
- Convenience Store Manager
- Department Store Manager
- Drugstore Store Manager