Cash Counter Clerk
すいとうまどぐちじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Deposit and Savings Counter Clerks
Summary
A job that accurately and quickly processes transactions such as deposits, withdrawals, and transfers at the counters of financial institutions like banks and credit unions.
Description
Cash counter clerks at financial institutions handle customer transactions including deposits, withdrawals, transfers, and foreign exchange at the counter, and accurately manage passbooks, certificates, and cash receipts/disbursements. They enter records using terminal operations, process deposits/withdrawals after balance checks, prepare documents as necessary, and engage in customer service incorporating business manners. With the progress of cashless payments and the popularization of internet banking, emphasis is being placed on providing high value-added face-to-face services.
Future Outlook
Although counter services are declining due to cashless trends and the spread of internet banking, demand for courteous face-to-face customer service and handling complex transactions is expected to continue.
Personality Traits
Able to provide cheerful and courteous customer service / Attentive / Precise / Sincere
Work Style
Full-time employee / Part-time / Shift / Weekends and holidays
Career Path
Cash Counter Clerk → Senior Cash Counter Clerk → Counter Supervisor → Branch Sales Supervisor → Head Office Administrative Planning
Required Skills
Accounting and bookkeeping knowledge / Handling of cash, passbooks, and certificates / PC operation (bank terminals)
Recommended Skills
Business manners / Financial products knowledge / Foreign language support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | High accuracy is required because mistakes in cash handling are not permitted. |
| Communication Skills | High communication skills are required for customer service. |
| Numerical & Quantitative Analysis | Quick and accurate numerical processing is required to verify amounts and prevent calculation errors. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Work procedures are standardized, so creativity is not particularly required. |
| Initiative & Leadership | Work is primarily conducted following manuals and instructions. |
| Physical Stamina & Endurance | Primarily standing work, but physical strain is relatively light. |
Related Qualifications
- Banking Operations Certification Exam
- Japanese Chamber of Commerce Bookkeeping Certification
Aliases
- Bank Counter Staff
- Deposit Counter Staff
- Teller
Related Jobs
- Customer Service
- Financial Clerk
- Loan Clerk