Steward
すちゅわーど
Industry & Occupation
Classification
Summary
A professional who ensures passenger safety and provides comfortable services inside aircraft.
Description
Stewards serve as cabin crew on aircraft, handling passenger guidance and direction, in-flight services (providing meals and drinks, seat area care), safety checks, and emergency responses. This includes managing the flow from boarding to deboarding, dealing with passengers from diverse cultures and languages, medical care and first aid, and handling complaints. They are required to balance safe operations and high-quality hospitality using the knowledge and skills acquired through rigorous training.
Future Outlook
With the recovery of air travel demand and the expansion of LCCs, demand for cabin crew is increasing across companies. Needs for multilingual support and service quality improvement are also rising.
Personality Traits
Able to provide bright and polite customer service / Able to provide meticulous attention to detail / Calm and composed
Work Style
Domestic and International Flights / Flight Duty / Night Shifts / Shift Work
Career Path
Cabin Crew Trainee → Steward/Stewardess → Senior Cabin Staff → Chief Purser → Instructor
Required Skills
Announcement Skills / Basic First Aid Knowledge / Hospitality Mindset / Language Skills (English)
Recommended Skills
Complaint Handling / Cross-Cultural Understanding / Multilingual Capabilities
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to diverse passengers and changes in flight conditions. |
| Attention to Detail & Accuracy | Necessary for safety checks and meticulous service provision. |
| Communication Skills | Smooth communication with passengers is essential. |
| Physical Stamina & Endurance | Requires sustained physical endurance for long hours of standing work and movement inside the aircraft. |
| Stress Tolerance | Need to respond under pressure during emergencies or complaint handling. |
| Collaboration & Teamwork | Supports safety and service through coordination among crew members. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Not required for large-scale analysis or logical design. |
| Numerical & Quantitative Analysis | Almost no demand for advanced mathematical analysis. |
Aliases
- Cabin Attendant (Male)
- Flight Attendant (Male)
Related Jobs
- Cabin Attendant
- Ground Staff
- Hotel Staff
- Tour Conductor