Station Ticket Gate Clerk
えきでかいさつがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
Handles verification and processing of tickets and IC cards at station ticket gates, managing passenger entry and exit.
Description
Station ticket gate clerks read and process tickets and transportation IC cards at station ticket gates, managing passenger entry and exit. They operate ticket gates and ticket vending machines, handle cash transactions, respond to passenger inquiries and troubles, and support safe and smooth station operations. Flexible response capabilities are also required for various situations, such as peak-time crowd management, lost items, and initial responses to onboard troubles.
Future Outlook
Although manned ticket gate operations are decreasing due to the spread of automatic ticket gates, roles requiring high customer service skills, such as tourist support and trouble handling, are expected to continue.
Personality Traits
Able to provide cheerful and polite customer service / Calm and level-headed / Polite and courteous / Strong sense of responsibility
Work Style
Career Path
Ticket Gate Clerk → Ticket Gate Chief → Station Section Supervisor → Deputy Station Master → Station Master
Required Skills
Cash handling and change calculation / Operation of ticket gates and issuing machines / Passenger guidance and ushering
Recommended Skills
Foreign language / Machine troubleshooting (basic) / Station announcements
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly respond to peak-time crowds and sudden incidents. |
| Attention to Detail & Accuracy | Because it is necessary to accurately verify ticket types, IC card balances, etc. |
| Communication Skills | Because smooth interactions with passengers are frequently required. |
| Physical Stamina & Endurance | Physical stamina is required for long hours of standing work and peak-time crowd handling. |
| Problem Solving | Because the ability to respond to ticket gate malfunctions and passenger inquiries is required. |
| Stress Tolerance | Stress tolerance is necessary due to high pressure during busy periods and passenger interactions. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because the work is routinized and little originality is required. |
Aliases
- Exit Ticket Gate Clerk
- Station Ticket Gate Clerk
- Ticket Gate Clerk
Related Jobs
- Station Counter Clerk
- Ticket Sales Clerk
- Train Attendant