Station staff
えきむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
Job involving ticket sales to passengers, ticket gate operations, guidance announcements, safety checks, etc., at railway stations.
Description
Station staff work at railway stations, handling ticket and season ticket sales and settlements, operating ticket gates, making station announcements for guidance, responding to passenger inquiries, accepting lost property, etc. At train arrivals and departures, they perform safety checks on the platform, and in the event of accidents or troubles, they carry out emergency responses and guidance. As they interact with many passengers, high customer service skills and accurate task execution are required.
Future Outlook
While automatic ticket gates and unmanned technologies are advancing, the importance of manned services and emergency responses remains, with stable demand expected mainly in urban areas.
Personality Traits
Able to respond flexibly / Calm demeanor / Customer-oriented / Good teamwork / Strong sense of responsibility
Work Style
Career Path
Junior station staff → Senior station staff → Station supervisor → Assistant station master → Station master → Head office sales planning position
Required Skills
Customer response (complaint handling) / Customer service and guidance / Emergency response procedures / Operation of ticket gates and issuing machines / Station announcements / Ticket and season ticket sales and settlement
Recommended Skills
Emergency response and disaster prevention knowledge / Fare system knowledge / Language skills / Multilingual guidance
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Quick adaptability is required for responses to train delays and troubles. |
| Attention to Detail & Accuracy | Preventing mistakes in handling tickets and cash is important. |
| Communication Skills | High communication skills are required for customer service. |
| Physical Stamina & Endurance | Physical stamina is required for long hours of standing work and night shifts. |
| Stress Tolerance | Stress tolerance is needed for crowded times and handling complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Creativity is not highly required as tasks are mostly routine. |
Aliases
- Station attendant
- Station guide
- Station staff
- Ticket window staff
Related Jobs
- Cargo handling clerk
- Conductor
- Driver
- Passenger guide
- Station master