Station Passenger Clerk
えきりょかくがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A job involving sales of train tickets and commuter passes, passenger guidance, ticket gate operations, etc., at railway station counters and gates.
Description
Station Passenger Clerks at railway stations sell train tickets and commuter passes, recharge IC cards, operate ticket gates, provide transfer guidance and announcements for delays or cancellations, manage lost and found items, etc. They conduct safety checks within station premises, broadcasting duties, congestion relief during rush hours, assistance for elderly and disabled passengers with boarding and alighting, and handle a wide range of customer service and operations. Shifts include early mornings, late nights, and holidays, supporting station operations through team collaboration.
Future Outlook
Although counter operations are on a decreasing trend due to the普及 of IC cards and automatic ticket vending machines, roles are expected to evolve and expand, including advanced customer service, inbound tourism support, and barrier-free assistance.
Personality Traits
Able to Respond Flexibly / Cooperative / Polite and Accurate / Strong Sense of Responsibility
Work Style
Indoor Standing Work / Night and Early Morning Shifts / Possibility of Transfer / Shift Work / Uniform Provided
Career Path
Station Passenger Clerk → Supervisor → Assistant Deputy Station Master → Assistant Station Master → Station Master
Required Skills
Customer Service / IC Card Settlement Machine Operation / Station Operations System Operation / Train Ticket Handling
Recommended Skills
Complaint Handling / Disaster Prevention and Safety Management Knowledge / Foreign Language Support / Railway Timetable Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because flexible responses are required during timetable disruptions or emergencies. |
| Attention to Detail & Accuracy | Because it is necessary to handle tickets and fares accurately. |
| Communication Skills | High communication skills are required for passenger service and guidance during emergencies. |
| Stress Tolerance | Because stress occurs during crowded times or handling complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Operations are mainly based on manuals, so accurate procedures are more important than creative thinking. |
Aliases
- Station Guide Staff
- Station Staff
- Station Window Clerk
Related Jobs
- Guide Staff
- Railway Crew
- Station Security Guard
- Train Conductor
- Train Driver