Assistant station master
えきしょう
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A job that supports passengers' comfortable travel through station counter services, platform guidance and safety checks, announcements, and more.
Description
Assistant station masters are responsible for a wide range of tasks, including ticket sales and refunds at station counters, ticket checks, monitoring automatic ticket gates, transfer guidance and announcement operations on platforms, train departure signals, safety confirmations, emergency responses, and more. They must handle diverse passengers and perform accurate and prompt operations, requiring mastery of railway operation rules and various system operations.
Future Outlook
While some tasks will be reduced due to the introduction of automatic ticket gates and unmanned technologies, the importance of customer service and safety confirmation tasks is expected to increase with the recovery of travel demand and expanding needs for multilingual support.
Personality Traits
Able to respond flexibly / Calm and composed / Excellent communication skills / Strong sense of responsibility
Work Style
Indoor work / Rotating night shifts / Shifts / Standing work / Uniform required
Career Path
Station attendant (new hire) → Deputy station master → Station master → Area manager
Required Skills
Announcement equipment operation / Monitoring and operation of automatic ticket gates / Ticket and season ticket sales and settlements / Train ticket verification / Understanding of railway operation rules
Recommended Skills
Crisis management response / Language skills / Manners training (reception)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To respond quickly to unexpected situations such as timetable changes or trouble handling. |
| Attention to Detail & Accuracy | Because errors in ticket processing or announcements can cause passenger confusion. |
| Communication Skills | Because smooth interactions with diverse passengers are necessary. |
| Stress Tolerance | Because it is necessary to endure complaint handling during crowded times or emergencies. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Most tasks follow rules and manuals, so creativity is not particularly required. |
Aliases
- Platform attendant
- Station staff
Related Jobs
- Conductor
- Crew
- Station attendant
- Station staff
- Train driver