Station information clerk
えきあんないがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
Station information clerks work at railway station counters or ticket gates, selling tickets to passengers, providing transfer guidance, station facility information, operation information, and more.
Description
Station information clerks are staff who handle passenger services at railway station counters or ticket gates. Main duties include ticket and commuter pass sales and refunds, IC card recharging, transfer guidance, station maps and nearby facility information, operation information and delay announcements, phone responses, lost and found handling, and more. They also provide barrier-free guidance, multilingual support, disaster and emergency responses, supporting safe and comfortable station use. They operate the latest ticket vending machines, announcement equipment, and IC card systems, collaborating with other departments and colleagues to ensure smooth train operations.
Future Outlook
With the recovery of inbound demand and strengthening of barrier-free measures due to aging, there is expected to be increased demand for improved customer service quality, multilingual support, and IT integration.
Personality Traits
Able to respond flexibly / Kind / Patient / Polite and courteous / Team-oriented
Work Style
Location-specific assignment / Shift work / Uniform provided / Weekends and holidays work
Career Path
Station information clerk (Junior) → Station staff (multi-skilled) → Assistant station master → Station master → Area manager
Required Skills
Announcement equipment operation / Basic PC operation (counter system) / Customer service manners / Railway fares and transfer information
Recommended Skills
Barrier-free knowledge / Disaster and emergency response / Foreign language support / Service Hospitality Certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because flexibility is needed to handle sudden operation changes or passenger requests. |
| Attention to Detail & Accuracy | To prevent errors in tickets or fares. |
| Communication Skills | Because accurate communication and responses to diverse passengers are required. |
| Stress Tolerance | Due to high pressure during peak times or irregular situations. |
| Collaboration & Teamwork | Because collaboration with train operations and other departments is essential. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Daily tasks are routine, so creative thinking is not particularly needed. |
Related Qualifications
- Service Hospitality Certification
Aliases
- Station information staff
Related Jobs
- Information staff
- Station staff
- Tourist information staff
- Train conductor