Sports Club Receptionist
すぽーつくらぶうけつけがかり
Industry & Occupation
Classification
Summary
Sports club receptionists are front desk staff who handle reception duties for members and visitors using the facility, membership procedures, fee settlements, facility guidance, reservation management, phone handling, and more.
Description
Sports club receptionists handle reception and guidance for members and trial users, manage enrollment procedures and explanations of contract details, and process settlements for membership fees and usage fees. They manage reservations for various programs and equipment in the facility and respond to inquiries via phone or email. They register and update customer information in dedicated systems, perform clerical tasks such as daily reports and sales summaries, and support smooth facility operations.
Future Outlook
With rising health consciousness and the progression of an aging society, sports club users are on an increasing trend. Automation such as self-check-in terminals is advancing, but face-to-face detailed customer service remains valued, and stable job demand is expected.
Personality Traits
Able to respond flexibly / Attentive / Bright personality / Good teamwork / Polite and courteous
Work Style
Career Path
Junior reception staff → Senior reception staff → Front leader → Facility manager → Facility operations manager
Required Skills
Basic PC operation / Cash management / Customer service etiquette / Phone handling
Recommended Skills
CRM system operation / Foreign language support / Reservation management system operation / Service hospitality certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accuracy is required for fee settlements and handling member information. |
| Communication Skills | Centered on customer interaction, requiring strong communication skills. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Few complex analytical tasks. |
| Creativity & Ideation | Few opportunities to generate innovative ideas. |
Aliases
- Club Front Desk Staff
- Sports Gym Reception
Related Jobs
- Fitness Trainer
- Front Desk Staff
- Hotel Front Desk Staff
- Leisure Facility Receptionist
- Sports Instructor