Mama (Snack)
まま
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
A job that involves managing and operating a snack bar, including customer service, staff management, and sales management.
Description
A snack mama serves as the manager of a snack bar, handling customer service as well as staff shift management, sales and inventory management, procurement, hygiene management, store promotion, and event planning. Builds trust with customers and secures repeat business to maintain stable operations.
Future Outlook
Customer traffic is declining due to aging population and diverse lifestyles, but stable demand is expected from tourism-oriented needs and community-focused stores.
Personality Traits
Flexible and adaptable / Has hospitality / Has leadership / Patient / Sociable
Work Style
Independent business / Night shift / Part-time employment / Shift work
Career Path
Hostess → Chief (executive hostess) → Snack mama → Owner → Franchise owner
Required Skills
Cash management / Customer service skills / Hygiene management / Sales management / Staff management
Recommended Skills
Community building / Event planning / Liquor knowledge / Marketing knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary to quickly respond to customer requests and changes in store conditions. |
| Communication Skills | To liven up conversations with customers and build trusting relationships. |
| Initiative & Leadership | Required to take proactive action for store operations and sales improvement. |
| Planning & Organization | Required for staff shift scheduling and event planning. |
| Stress Tolerance | Due to high stress from customer interactions and sales targets. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Advanced mathematical analysis is not required. |
Related Qualifications
- Food Hygiene Supervisor
Aliases
- Snack mama
Related Jobs
- Bartender
- Hostess
- Izakaya manager