Smartphone Guidance and Sales Staff
すまほあんない・はんばいスタッフ
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Mobile Phone Sales Clerks
Summary
Smartphone Guidance and Sales Staff are sales roles responsible for assisting with smartphone model selection in stores, explaining rate plans, handling contract procedures, and providing after-sales support.
Description
Smartphone Guidance and Sales Staff at mobile phone shops or electronics retailers guide customers on smartphone models and rate plans, handle contract paperwork and procedures, initial setup, accessory recommendations, and after-sales support. By understanding customers' lifestyles and usage patterns, they propose optimal carrier plans to enhance satisfaction and contribute to achieving sales targets. They stay updated on evolving new products and communication services daily, collaborating with the team to provide customer service.
Future Outlook
As smartphones become more advanced and 5G spreads, there is a growing need for specialized explanatory skills, but with the expansion of online sales, demand for in-person sales is slightly declining. However, the importance of face-to-face customer service is expected to persist through providing high-value-added services and strengthening after-sales support.
Personality Traits
Able to Respond Flexibly / Cheerful Personality / Good Listener / Strong Sense of Responsibility
Work Style
Overtime / Sales Quota / Shift Work / Store Assignment / Two Days Off per Week
Career Path
Smartphone Sales Staff → Store Manager Candidate → Shop Manager → Area Manager → Supervisor
Required Skills
Basic PC Operation (CRM System) / Contract Document Preparation / Customer Service Skills / Smartphone Model and Plan Knowledge
Recommended Skills
Basic Technical Knowledge of Mobile Devices / Camera App Functionality Knowledge / English (for Overseas Devices) / Salesperson Qualification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to changes in new products and rate plans. |
| Attention to Detail & Accuracy | Because mistakes in contract documents can lead to trouble. |
| Communication Skills | To build trust with customers face-to-face and accurately elicit their needs. |
| Physical Stamina & Endurance | Because it requires the stamina to stand for long periods and continue customer service. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Advanced mathematical analysis is not required, as it mainly involves simple calculations. |
Related Qualifications
- Salesperson Certification
Aliases
- Mobile Phone Sales Staff
- Smartphone Guide
- Smartphone Sales Staff
Related Jobs
- Customer Support
- Electronics Retail Sales Staff
- Home Appliance Sales Staff
- Mobile Phone Sales Staff