Smartphone Advisor
すまほあどばいざー
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Mobile Phone Sales Clerks
Summary
Retail and sales position that proposes, sells, and handles contract procedures for smartphone devices and communication plans.
Description
A smartphone advisor possesses extensive knowledge of smartphone device specifications and rate plans, proposing the optimal products and services to in-store and online customers. They handle everything from device selection and contract procedures to initial setup, accessory recommendations, post-contract troubleshooting, and after-sales support. They continuously update information on the latest models and new services, enhancing their expertise through training from manufacturers and carriers. They work with the team to achieve sales targets, balancing customer satisfaction and revenue under an incentive system.
Future Outlook
With the diversification of communication services and the expansion of online sales, specialized proposal skills and digital communication abilities will become increasingly important. Remote support and customer service via chat, utilizing digital tools, will become the trend in the future.
Personality Traits
Cheerful Personality / Good Listener / Strong Proposal Skills / Strong Sense of Responsibility
Work Style
Contract Worker / Full-time/Contract Employee / Incentive System / Shift Work / Store Work
Career Path
Smartphone Advisor → Chief Smartphone Advisor → Store Manager → Area Manager → Sales Planning
Required Skills
Basic PC Operation (Sales System) / Communication Plan Knowledge / Product Knowledge (Smartphone Device Specifications) / Sales Skills (Proposal and Negotiation)
Recommended Skills
Customer Service / Foreign Language Skills / Negotiation Skills / Presentation Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because errors in contract documents or plan conditions can lead to customer issues. |
| Communication Skills | Because it is necessary to build trust through dialogue with customers and accurately elicit their needs. |
| Learning Agility & Knowledge Acquisition | Because new models and plans are frequently updated, continuous learning is required. |
Related Qualifications
- Salesperson Qualification (Grade 3・2)
Aliases
- Mobile Advisor
- Mobile Phone Advisor
- Smartphone Salesperson
Related Jobs
- Home Appliance Store Staff
- IT Support
- Mobile Phone Sales Store Staff
- Mobile Plan Consultant