Showroom Advisor
しょーるーむあどばいざー
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Other Service Occupations
- Minor : Advertising Promoters
Summary
A professional who conveys the appeal of products to visitors in showrooms for automobiles, home appliances, interiors, etc., and handles proposals, negotiations, and contracts tailored to their needs.
Description
Showroom Advisors, in showrooms for automobiles, home appliances, interiors, etc., clearly explain product features, usage, and benefits to visiting customers and make proposals suited to their needs. They handle a wide range of tasks including product demonstrations, space staging, estimate creation, negotiations, contract procedures, delivery scheduling adjustments, and after-sales follow-up. Customer service manners and communication skills are required to build trust with customers, and they are also involved in achieving sales targets, collaborating with other departments, and store operations (inventory management and display management). Participation in manufacturer training and in-house study sessions is also necessary to deepen product knowledge.
Future Outlook
Amid increasing emphasis on consumer experience value, the importance of in-person customer service in showrooms is expected to be maintained. On the other hand, with the advancement of digitalization such as the introduction of online exhibitions and VR showrooms, digital skills and adaptability to hybrid customer service will be required in the future.
Personality Traits
Cheerful Personality / Good Interpersonal Skills / Good Listener / Polite and Courteous / Proactive
Work Style
Full-time Employee / Part-time / Part-time Job / Shift Work / Store Work / Weekends and Holidays Work
Career Path
Showroom Staff → Showroom Leader → Store Manager → Area Manager → Sales Manager
Required Skills
Estimate Creation / Listening Skills / Office Software / Presentation Skills / Product Knowledge
Recommended Skills
Basic Interior Design Knowledge / CRM Tool Operation / Foreign Language Conversation / Sales
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because errors in displays or contract documents can lead to loss of trust. |
| Communication Skills | Because it is necessary to accurately understand customer needs and communicate them clearly. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Complex mathematical analysis is minimal, and basic calculations are sufficient. |
Related Qualifications
- Salesperson Certification
- Service Manners Certification
Aliases
- Exhibition Advisor
- Product Concierge
- Showroom Staff
Related Jobs
- Customer Support
- Interior Coordinator
- Sales Staff