Cafeteria Manager (Primarily Engaged in Customer Service Work)
しょくどうしはいにん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
A position that oversees cafeteria floor operations and customer service tasks, aiming to maximize customer satisfaction and store revenue.
Description
The cafeteria manager serves as the person responsible for store floor operations, maintaining and improving customer service quality, educating and scheduling staff shifts, managing sales, inventory and menus, handling complaints, and more. Holding a Food Hygiene Supervisor qualification and improving services to enhance customer satisfaction are required, realizing smooth store operations by leveraging on-site experience.
Future Outlook
In the food service industry facing advancing labor shortages, demand for managers with on-site management skills is expected to increase. Digital shifts and capabilities to handle diverse services will be increasingly required.
Personality Traits
Able to Respond Flexibly / Has Leadership / Sociable / Strong Sense of Responsibility
Work Style
Early Morning and Late Night Shifts / Full-time / Overtime Available / Shift / Standing Work
Career Path
Assistant Manager → Cafeteria Manager → Area Manager → Headquarters Staff (Store Development)
Required Skills
Customer Service Skills / Menu Knowledge / Sales Analysis / Shift Management / Staff Training and Guidance
Recommended Skills
Accounting Knowledge (Basic) / Complaint Handling / Inventory Ordering Management / Service Manners
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | To communicate smoothly with diverse customers and staff and build trusting relationships. |
| Initiative & Leadership | Because proactive suggestions and actions are required for operational improvements and service enhancements. |
| Physical Stamina & Endurance | Because it involves long hours of standing work and floor patrols. |
| Planning & Organization | Because it is necessary to efficiently organize shifts, events, menu plans, etc. |
| Stress Tolerance | Because calm responses are needed even under pressure, such as during peak times or complaint handling. |
| Collaboration & Teamwork | To lead multiple staff members and carry out operations cooperatively as a team. |
Related Qualifications
- Food Hygiene Supervisor
- Service Manners Certification
Aliases
- Dining Manager
- Floor Manager
- Restaurant Manager
Related Jobs
- Cafe Manager
- Hall Staff
- Kitchen Manager
- Restaurant Manager